Purchase Tickets

Need to reach the Vancouver Opera Ticket Centre? Call 604-683-0222
or visit us in person at 1945 McLean Drive.

Ticket Centre hours are
Mon-Thurs from 9am to 5pm
(Closed 12:30pm to 1pm)
Fri from 9am to 5pm


Renew Your Subscription

2018-2019 Season and Festival

Franz Lehár’s The Merry Widow, Giacomo Puccini’s La Bohème, Charles Gounod’s Faust, and Gioachino Rossini’s La Cenerentola

VO Lotteries

Win an Audi or cash! 

Win a fabulous new car with VO Lotteries. 

Festival Brochure

Vancouver Opera Festival 2018

Running from April 28 to May 6, the second annual Vancouver Opera Festival celebrates Russian composers.

Telemarketing Representative

Position:  Patron Services Representative

Reports to:  Patron Services Team Leader
Direct Reports: n/a
Liaises with:  Ticket Centre staff; Marketing staff; Development staff

Company Description

Vancouver Opera (VO) is the second largest opera company in Canada. VO strives to be the destination performing arts organization that entertains, stimulates and enriches British Columbians, driven by programming that redefines 'opera' and revolutionizes its accessibility and community value.

For 2016-17, Vancouver Opera proudly presents a landmark season and the first-ever Vancouver Opera Festival. In keeping with a progressive vision of producing innovative, ground-breaking and internationally lauded operas for more than 50 years, the 2016-2017 Season will be another step forward in bringing opera to audiences in new and exciting ways.

Position Summary

As a Patron Services Representative you will be a part of a dynamic and well-respected telemarketing and telesales team that connects directly with Vancouver Opera’s patron base to sell annual subscriptions and performance tickets, and to solicit charitable donations.

You combine passion for the performing arts and an aptitude for excellent customer service. A savvy communicator, you strive to establish and maintain rewarding relationships with all opera patrons.

Vancouver Opera is an exciting environment where the Patron Services Caller can develop targeted skills in sales, marketing and communications!

 Specific duties include:

  • Making and receiving telephone calls in order to complete sales of season subscriptions, single tickets, lottery tickets, event tickets and other products, and to solicit donations, all as assigned by the Patron Services Team Leader;
  • Keeping notes and other documents organized and accessible, under direction from the Team Leader;
  • Communicating with Ticket Centre staff, as required;
  • Maintaining the highest standards of customer service and adhering to best practices in sales calling.

Specific Skills:

  • Knowledge and skill in using best sales calling practices for telemarketing and telefunding, and in applying exemplary standards of customer service and courtesy;
  • Proficiency with basic computer programs including Microsoft WORD, Excel, and proprietary lead-management programs such as Alchemy .

If you see yourself in the description above, we’d love to hear from you!

Deadline for applications: Until the position is filled.
Only shortlisted applicants will be contacted.

Position start date: ASAP


Hourly rate – commensurate with experience and qualifications
Complimentary tickets to VO performances, and other incentives

Interested candidates should submit the following:

Personalised cover letter and an up-to-date résumé to Arianna Andrews, Manager of Marketing & Sales:


Employment Type: