Frequently Asked Questions

Frequently Asked Questions (FAQs)

What Are Your COVID Safety Policies? 

In accordance with the Provincial Health Order and the Vancouver Civic Theatre reopening plans, we will be requiring proof of vaccination prior to entry, as well as a mandatory mask policy. For more information about our Safe Return to the Theatre, please visit our Safety Protocols page.

What Are Your COVID Safety Policies? 

In accordance with the Provincial Health Order and the Vancouver Civic Theatre reopening plans, we will be requiring proof of vaccination prior to entry, as well as a mandatory mask policy. For more information about our Safe Return to the Theatre, please visit our Safety Protocols page.

What is Your Refund Policy?

For information about our ticket, refund, and exchange policy, please visit TICKET POLICY. To purchase a ticket or subscribe, call our ticket centre Monday - Friday 604 683 0222.

What is Your Refund Policy

For information about our ticket, refund, and exchange policy, please visit TICKET POLICY. To purchase a ticket or subscribe, call our ticket centre Monday - Friday 604 683 0222.

Where Do Your Performances Take Place?

Most Vancouver Opera performances take place downtown Vancouver at the Queen Elizabeth Theatre. Please check your ticket for the exact performance location. For more information about the Queen Elizabeth Theatre, Accessibility, Parking and Show Time information, please visit Venue Information.

Where Do Your Performances Take Place?

Most Vancouver Opera performances take place downtown Vancouver at the Queen Elizabeth Theatre. Please check your ticket for the exact performance location. For more information about the Queen Elizabeth Theatre, Accessibility, Parking and Show Time information, please visit LINK TO NEW VENUE INFO PAGE.

Will Programs Be Available?

Currently, there will be a very limited amount of printed House Programmes available for the 2022 performances. All ticket buyers and subscribers will be emailed a House Programme ahead of the performance that will be accessible also on our website by phone or desktop computers.

Will Programs Be Available?

Currently, printed House Programs will not be available for the 2020 performances. All ticket buyers and subscribers will be emailed a House Program ahead of the performance that will be accessible also on our website by phone or desktop computers. We intend to offer printed House Programs at future performances, when restrictions ease.

It's My First Opera, What Do I Need To Know?

Opera etiquette and know before you go blogs will be posted soon. Check this site again soon!

May I Bring Children?

Yes, we welcome opera fans of all ages. All attendees, including children, must be ticketed for the performance. Children under the age of 14 must be accompanied by an adult. In all cases, please use discretion when deciding to bring a child as a performance and for everyone’s enjoyment, disruptive patrons will be asked by an usher to leave the theatre. Please call our ticket centre for more information about our child pricing.

Will There Be Pre-Show Talks?

Yes, there will be pre and post show talks in the auditorium. For Saturday performances, the pre-show talks begin at 6:30pm and post-show talks at 9:10pm. For Sunday performances, the pre-show talks start at 1:00pm, and the post-show talks start at 3:40pm.

Are The Operas Translated?

Yes, English Surtitles—translated lyrics—are projected above a stage so patrons can understand what is being sung.

Do You Have Wheelchair Seating?

Yes, wheelchair and companion seating can be arranged through the VO ticket centre by calling 604 683 0222.

May I Bring Children?

Yes, we welcome opera fans of all ages. All attendees, including children, must be ticketed for the performance. Children under the age of 14 must be accompanied by an adult. In all cases, please use discretion when deciding to bring a child as a performance and for everyone’s enjoyment, disruptive patrons will be asked by an usher to leave the theatre. Please call our ticket centre for more information about our child pricing.

Will There Be Pre-Show Talks?

Due to the strict safety protocols we will be pre-recording preview talks and will be available on our website at least 24 hours before opening night.

Are The Operas Translated?

Yes, English Surtitles—translated lyrics—are projected above a stage so patrons can understand what is being sung.

Do You Have Wheelchair Seating?

Yes, wheelchair and companion seating can be arranged through the VO ticket centre by calling 604 683 0222.