Vancouver Opera – Safety Information

Safety Information

Safety Information

The health and safety of our patrons, employees, and artists is our number one priority. Following the Provincial Health Orders and in alignment with the Vancouver Civic Theatres, these are the safety protocols we currently have in place.

The health and safety of our patrons, employees, and artists is our number one priority. Following the Provincial Health Orders and in alignment with the Vancouver Civic Theatres, these are the safety protocols we currently have in place.

Proof of Vaccination

As of October 24, 2021, proof of full vaccination will be required to attend all Vancouver Opera performances and events at the Queen Elizabeth Theatre.

Proof of Vaccination

As of October 24, 2021, proof of full vaccination will be required to attend all Vancouver Opera performances and events at the Queen Elizabeth Theatre.

smartphone graphic

Paperless Tickets

To provide a touchless experience, we are only issuing electronic (print-at-home and mobile) tickets - this includes subscription tickets. Patrons must purchase tickets in advance either over the phone or online.

Paperless Tickets

To provide a touchless experience, we are only issuing electronic (print-at-home and mobile) tickets - this includes subscription tickets. Patrons must purchase tickets in advance either over the phone or online. 

Mask Policy

In accordance with the recent Provincial Health Orders announced today, people 12 and older will be required to wear masks at venues operated by Vancouver Civic Theatres to help slow the transmission of COVID-19 as B.C. prepares for the fall and respiratory illness season.

For the purposes of this order, a mask or face covering is defined as a medical or non-medical mask that covers the nose and mouth. Face shields are not a substitute for a mask, as there is an opening below the mouth.

People who cannot wear a mask or who cannot put on or remove a mask without the assistance of others are exempt. A person may not be able to wear a mask for a psychological, behavioural or health condition, or due to a physical, cognitive or mental impairment.

Masks may be removed temporarily in indoor public places to identify the individual wearing the mask, or to consume food or beverage at a location designated for this purpose.

Masks are not recommended for children under the age of two, but should be encouraged for children aged two to 12 in public settings. Children older than 12 must wear a mask in a public indoor space, unless they are exempt.

Learn more about the Vancouver Civic Theatre policy on this page.

 

Mask Policy

In accordance with the recent Provincial Health Orders announced today, people 12 and older will be required to wear masks at venues operated by Vancouver Civic Theatres to help slow the transmission of COVID-19 as B.C. prepares for the fall and respiratory illness season.

For the purposes of this order, a mask or face covering is defined as a medical or non-medical mask that covers the nose and mouth. Face shields are not a substitute for a mask, as there is an opening below the mouth.

People who cannot wear a mask or who cannot put on or remove a mask without the assistance of others are exempt. A person may not be able to wear a mask for a psychological, behavioural or health condition, or due to a physical, cognitive or mental impairment.

Masks may be removed temporarily in indoor public places to identify the individual wearing the mask, or to consume food or beverage at a location designated for this purpose.

Masks are not recommended for children under the age of two, but should be encouraged for children aged two to 12 in public settings. Children older than 12 must wear a mask in a public indoor space, unless they are exempt.

Learn more about the Vancouver Civic Theatre policy on this page.

Paperless Programs

In lieu of printed program books, please enjoy a digital version emailed to you before the performance and available to you on your phone.

Paperless Programs

In lieu of printed program books, please enjoy a digital version emailed to you before the performance and available to you on your phone.

Worry Free Refund Policy

If you are unable to attend a live performance due to COVID-19, please let us know a minimum of 2 hours prior to the scheduled performance and we will work with you to exchange your tickets for another performance, provide a refund, or convert the value of your ticket to a charitable donation. Please note, refunds and exchanges cannot be granted for performances that have passed.

Worry Free Refund Policy

If you are unable to attend a live performance due to COVID-19, please let us know a minimum of 2 hours prior to  the scheduled performance and we will work with you to exchange your tickets for another performance, provide a refund, or convert the value of your ticket to a charitable donation. Please note, refunds and exchanges cannot be granted for performances that have passed.

Limited Capacity

Currently, the Queen Elizabeth Theatre capacity is limited to 50%. Once B.C. moves into Phase 4 of the restart plan, the theatre will operate at 100% capacity.

Limited Capacity

Currently, the Queen Elizabeth Theatre capacity is limited to 50%. Once B.C. moves into Phase 4 of the restart plan, the theatre will operate at 100% capacity.

For more information, visit Vancouver Civic Theatres Safety Policy 

For more information, visit Vancouver Civic Theatres Safety Policy 

Questions? Contact Guest Services
Monday-Friday 9am to 5pm

604 683 0222

tickets@vancouveropera.ca

Additional Resources

Provincial Health Order 

Vancouver Civic Theatres Safety Policy

graphic of a red armchair

Paperless Tickets

To provide a touchless experience, we are only issuing electronic (print-at-home and mobile) tickets, including subscription tickets. Patrons must purchase tickets in advance either over the phone or online.

smartphone graphic

Paperless Programs

In lieu of printed program books, please enjoy a digital version emailed to you before the performance and available to you on your phone

Worry Free Refund Policy

Refunds will be granted up to X days after the date of purchase. Refunds are only available for performances scheduled after your request.

Paperless Tickets

To provide a touchless experience, we are only issuing electronic (print-at-home and mobile) tickets, including subscription tickets. Patrons must purchase tickets in advance either over the phone or online.

graphic of a red armchair

Limited Capacity

Currently, the Queen Elizabeth Theatre capacity is limited until moving into Phase 4 of the restart plan.