Vancouver Opera – Safety Information

Safety Information

Welcoming You Back, Safely

Updated October 27, 2021

The health and safety of our patrons, employees, and artists is our number one priority. Following the Provincial Health Orders and in alignment with the Vancouver Civic Theatres, these are the safety protocols we currently have in place.

The health and safety of our patrons, employees, and artists is our number one priority. Following the Provincial Health Orders and in alignment with the Vancouver Civic Theatres, these are the safety protocols we currently have in place.

As of October 27, 2021.

The health and safety of our patrons, employees, and artists is our number one priority. Following the Provincial Health Orders and in alignment with the Vancouver Civic Theatres, these are the safety protocols we currently have in place.

Proof of Vaccination

As of October 24, 2021, proof of full vaccination will be required to attend all Vancouver Opera performances and events at the Queen Elizabeth Theatre. This policy also applies to all performers, crew and artists.

The health and safety of our patrons, employees, and artists is our number one priority. Following the Provincial Health Orders and in alignment with the Vancouver Civic Theatres, these are the safety protocols we currently have in place.

Proof of Vaccination

As of October 24, 2021, proof of full vaccination will be required to attend all Vancouver Opera performances and events at the Queen Elizabeth Theatre. This policy applies to all performers, crew, and artists.

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Mask Policy

In accordance with the recent Provincial Health Orders, masks are required in all public indoor settings for all people born in 2016 or earlier (ages 5+). There are exemptions for:

  • People with health conditions or with physical, cognitive or mental impairments who cannot weara mask.
  • People who cannot remove a mask on their own.
  • Children under the age of 5.
  • People who need to remove their masks to communicate due to another person's hearing impairment.

A face shield is not a substitute for a mask as it has an opening below the mouth.

Learn more about the Vancouver Civic Theatre policy on this page.

Mask Policy

In accordance with the recent Provincial Health Orders, masks are required in all public indoor settings for all people born in 2016 or earlier (ages 5+). There are exemptions for:

  • People with health conditions or with physical, cognitive or mental impairments who cannot weara mask.
  • People who cannot remove a mask on their own.
  • Children under the age of 5.
  • People who need to remove their masks to communicate due to another person's hearing impairment.

A face shield is not a substitute for a mask as it has an opening below the mouth.

Learn more about the Vancouver Civic Theatre policy on this page.

Limited Capacity

As of October 25, 2021, capacity limits have been lifted and the Queen Elizabeth Theatre can operate at 100% capacity. However, for Vancouver Opera's first production of the season, Orfeo ed Euridice, we plan on limiting capacity to approximately 60%.

Limited Capacity

As of October 25, 2021, capacity limits have been lifted and the Queen Elizabeth Theatre can operate at 100% capacity. However, for Vancouver Opera's first production of the season, Orfeo ed Euridice, we plan on limiting capacity to approximately 60%.

Paperless Programs

In lieu of printed program books, please enjoy a digital version emailed to you before the performance and available to you on your phone.

Paperless Programs

In lieu of printed program books, please enjoy a digital version emailed to you before the performance and available to you on your phone.

Paperless Tickets

To provide a touchless experience, we are only issuing electronic (print-at-home and mobile) tickets - this includes subscription tickets. Patrons must purchase tickets in advance either over the phone or online.

Paperless Tickets

To provide a touchless experience, we are only issuing electronic (print-at-home and mobile) tickets - this includes subscription tickets. Patrons must purchase tickets in advance either over the phone or online. 

Worry Free Refund Policy

If you are unable to attend a live performance due to COVID-19, please let us know a minimum of 2 hours prior to the scheduled performance and we will work with you to exchange your tickets for another performance, provide a refund, or convert the value of your ticket to a charitable donation. Please note, refunds and exchanges cannot be granted for performances that have passed.

Worry Free Refund Policy

If you are unable to attend a live performance due to COVID-19, please let us know a minimum of 2 hours prior to  the scheduled performance and we will work with you to exchange your tickets for another performance, provide a refund, or convert the value of your ticket to a charitable donation. Please note, refunds and exchanges cannot be granted for performances that have passed.

For more information, visit Vancouver Civic Theatres Safety Policy 

For more information, visit Vancouver Civic Theatres Safety Policy 

Questions? Contact Guest Services
Monday-Friday 9AM to 5PM
604 683 0222
tickets@vancouveropera.ca

Additional Resources
Provincial Health Order
Vancouver Civic Theatres Safety Policy

graphic of a red armchair

Paperless Tickets

To provide a touchless experience, we are only issuing electronic (print-at-home and mobile) tickets, including subscription tickets. Patrons must purchase tickets in advance either over the phone or online.

smartphone graphic

Paperless Programs

In lieu of printed program books, please enjoy a digital version emailed to you before the performance and available to you on your phone

Worry Free Refund Policy

Refunds will be granted up to X days after the date of purchase. Refunds are only available for performances scheduled after your request.

Paperless Tickets

To provide a touchless experience, we are only issuing electronic (print-at-home and mobile) tickets, including subscription tickets. Patrons must purchase tickets in advance either over the phone or online.

graphic of a red armchair

Limited Capacity

Currently, the Queen Elizabeth Theatre capacity is limited until moving into Phase 4 of the restart plan.